AL SAMN AL MALAKI | PRIVACY BUILDS TRUST
Privacy Policy
This policy explains how Al Samn Al Malaki handles information you share when browsing our website, contacting our team, or placing an order. We use personal information only to operate the service, fulfil legitimate requests, and provide a secure, dependable customer experience.
How We Handle Information
Only What Is Needed
We request information needed to answer an enquiry, prepare an order, arrange delivery, or provide customer support.
A Clear Purpose
Information supports communication, fulfilment, fraud prevention, customer care, and improvement of our services.
Responsible Protection
We use reasonable organisational and technical safeguards and restrict information access to legitimate operational needs.
Information We May Collect
Depending on how you use the website, information may include your name, phone number, email address, city, delivery address, order details, and correspondence with our team.
- Contact and account information you choose to provide.
- Order, delivery, and transaction records needed to provide service.
- Customer-care, wholesale, and distribution correspondence.
- Device, browser, page-use, and essential cookie information.
How We Use Your Information
Information may be used to confirm and prepare orders, arrange delivery, respond to questions, resolve problems, prevent misuse, meet legal or accounting obligations, and improve our content and customer experience. We do not sell personal information.
Service Providers and International Processing
Necessary information may be shared with delivery, hosting, payment, analytics, communication, or professional service providers that support our operations. Some providers may process information in another country and are expected to handle it for the agreed service purpose.
Cookies, Retention, and Security
The website may use essential cookies and, when enabled, measurement tools that help us understand performance. Information is retained only as long as reasonably required for its purpose, customer support, dispute handling, or legal obligations. No online system can guarantee absolute security, but we take proportionate steps to reduce risk.
Your Choices and Rights
You may ask to access, correct, or delete available personal information where applicable. You can manage cookies through your browser and unsubscribe from non-essential marketing. We may verify identity before acting on a sensitive request.
Frequently Asked Questions
Do you sell customer information?
No. We do not sell personal information. Limited data may be shared with service providers when required to operate the website or fulfil a request.
How can I correct my information?
Contact us with a clear request and relevant order or account details. We may confirm your identity before changing sensitive information.
Does the website use cookies?
The site may use essential operational cookies and measurement tools when enabled. You can manage cookies through your browser or the available consent controls.
Do You Have a Privacy Question?
Send us a clear request about your information, account, or communication preferences, and our team will review it.