AL SAMN AL MALAKI | CLEAR TERMS FOR CONFIDENT ORDERS
Terms and Conditions
These terms govern your use of the Al Samn Al Malaki website and store. They explain how orders, payments, delivery, returns, wholesale enquiries, and distribution opportunities are handled.
Last updated: 27 July 2026
1. Acceptance of These Terms
By using this website or placing an order through it, you confirm that you have read and accepted these Terms and Conditions together with the published Privacy, Shipping, and Returns policies. If you do not agree with any part of them, please do not use the ordering and purchasing services.
2. Eligibility and Accurate Information
- You must be legally capable of making a purchase or authorised to act for a business.
- You must provide complete and accurate contact, delivery, and order information.
- You are responsible for protecting the confidentiality of any account or login details.
- We may suspend or reject orders involving incomplete information, suspected fraud, or prohibited activity.
3. Products and Published Information
We work to provide accurate product descriptions, weights, images, and details. As ghee is a natural food product, limited variation in colour, aroma, or texture may occur between batches because of source, season, and temperature. Images are illustrative, and packaging or label details may be updated without changing the nature of the advertised product.
Prices and Orders
Prices are shown in the available currency and may change before an order is confirmed. Submitting an order is not final acceptance; confirmation follows availability, destination, and payment review.
Payment and Invoices
Payment is made through the methods offered at the time of order. Additional verification may be required. Customers remain responsible for third-party transfer fees, banking charges, or applicable taxes unless stated otherwise.
Availability and Cancellation
Orders depend on actual availability. We may cancel or amend an unavailable order or one containing an obvious pricing or data error, while informing the customer and arranging any refund due.
4. Shipping and Delivery
Delivery estimates are not absolute guarantees and may be affected by location, courier operations, and circumstances beyond reasonable control. Please inspect the package on arrival and report visible damage promptly. Responsibility for correct storage passes to the customer after delivery. See our Shipping and Delivery Policy.
5. Returns and Exchanges
Because these are food products, return requests are subject to food-safety conditions, packaging integrity, and reporting deadlines. Opened or used products are not normally accepted unless a verified defect or order error applies under the published policy. Review the Returns and Exchanges Policy before ordering.
6. Safe Storage and Use
Follow all storage and usage instructions provided on the packaging or with the product. Customers are responsible for protecting products from heat, moisture, and contamination after delivery. Website information is general and is not medical advice; anyone with allergies or a health condition should consult a qualified professional before consumption.
7. Wholesale and Distribution
Wholesale orders and distribution opportunities are reviewed separately according to pricing, quantities, destination, packaging, and operating capability. An enquiry does not grant exclusivity or commercial representation. A wholesale or distribution relationship begins only after written acceptance and an agreement defining scope and responsibilities.
Responsible Website Use
Intellectual Property
The Al Samn Al Malaki name, logo, designs, copy, images, and original content are protected by applicable rights. They may not be copied, commercially reused, or presented as another party’s property without written permission.
Prohibited Uses
- Attempting to disrupt the website or obtain unauthorised access.
- Using false information or unauthorised payment methods.
- Reselling products with misleading claims or altered labels.
- Copying brand content for unauthorised commercial use.
8. Limits of Liability
We take reasonable care in operating the website and supplying products as described. To the extent permitted by law, we are not responsible for indirect loss arising from improper storage, use contrary to instructions, or delay beyond reasonable control. Nothing in these terms limits consumer rights that cannot legally be excluded.
9. Privacy and Personal Data
Contact and order data is processed to provide service, communication, support, and relevant legal compliance. Our Privacy Policy explains the information collected, why it is used, and the choices available to users.
10. Changes and Governing Law
We may update these terms when services, operations, or legal requirements change. The published version applies from its stated update date. These terms are governed by the applicable laws of the Syrian Arab Republic to the extent relevant, without limiting mandatory consumer protections that apply in the customer’s destination.
QUESTIONS ABOUT THESE TERMS?
Contact Al Samn Al Malaki
We can clarify any provision relating to orders, delivery, wholesale, or website use before you complete a purchase.