Returns & Exchanges
A clear policy for product safety and customer trust
Because ghee is a food product, returns and exchanges must be handled carefully. Our goal is to make sure every customer receives the correct product in safe condition while respecting food-safety standards.
When can a request be reviewed?
Please contact us shortly after receiving the order if the package arrived damaged, the wrong product was delivered, or there is a visible packaging issue before use.
- Send your order number or the name used for the order.
- Attach clear photos of the package, product, and issue.
- Do not open or use the product if the issue is visible before opening.
- Our team will review the case and explain the available solution.
What cannot usually be returned?
Opened food products
Opened products cannot usually be accepted unless a documented quality issue is reviewed and confirmed.
Change of preference
For food-safety reasons, a correctly delivered product cannot usually be returned simply because preferences changed.
Improper storage
Damage caused by unsuitable storage after delivery is outside the brand’s responsibility.
Need help with an order?
Send us the details and photos, and we will review your case with care and clarity.