AL SAMN AL MALAKI | CARE FROM ORDER TO ARRIVAL
Shipping & Delivery
We prepare every order of authentic Syrian ghee with care and communicate the available delivery method, estimated timing, and cost before confirmation whenever possible.
What You Can Expect
Protective Packing
Containers are checked before dispatch and prepared according to the order size and expected journey.
Clear Information
We confirm availability, destination, estimated timing, and expected charges when those details are available.
Order Support
We share available tracking details and assist when an order needs attention during delivery.
How We Process Your Order
- Order received: We review the product, quantity, destination, and contact details.
- Confirmation: We explain availability, payment arrangements, and delivery information.
- Preparation: Containers are inspected and packed before being handed to the carrier.
- Delivery: Available tracking information is shared until the order arrives.
Delivery Within Syria
Service areas and delivery times depend on the carrier and current operating conditions. Send us your city, area, and required quantity so we can confirm the best available option before payment.
International Shipping
International service depends on destination, quantity, packaging, and import requirements. We only confirm an international shipment after checking service availability and the expected cost.
What Determines Shipping Cost?
- The final city, country, and delivery area.
- Total order weight and number of containers.
- Packaging type and any special handling requirements.
- The carrier and service available when the order is placed.
- Customs duties or local charges imposed at the destination.
Frequently Asked Questions
How long does delivery take?
Timing varies by destination, carrier, and product availability. We provide an estimate when confirming the order, although operating conditions can affect it.
Can I inspect the package on arrival?
We recommend checking the external package at delivery and documenting visible damage before accepting it. Contact us promptly with photographs and your order number.
What should I do if my order is delayed or damaged?
Contact us with the order number, destination, and clear photographs if damage is involved. We will review the case with the carrier and explain the next available step.
Would You Like to Confirm Delivery to Your Area?
Send us your city or country, preferred product, and approximate quantity. We will review the available delivery options before your order is confirmed.